High quality customer service has been the main ingredient in our ability to turn new customers into raving fans. Focusing on what the customer needs, not just today but in preparing for the future, is critical. We take pride in our ability to do three things.
1) Brainstorm creative solutions to existing problems
2) Deliver quality databases which enhance user productivity, and
3) Offer training for users to effectively manage and update databases on their own
We often receive high praises about our solutions. Just look at the recommendations on our Testimonials page. In the last month we received two great reviews that I wanted to share. If you’re not a customer already, we welcome the opportunity to turn you into a Raving Fan in the coming weeks.
The Little Wedding Chapel proudly endorses Andy T… and WorkSmart Database Masters, LLC
The Little Wedding Chapel has been a specialty niche business in the Detroit Metro area for over 25 years. We had an Access database custom written for us in the 90’s for win 98. It worked well for the better part of a decade… but with updates to hardware over the years as well as bugs slowly creeping in… and with lack of “updating our software like we should have”, our “mothership database” was in shambles and crashing almost on a daily basis.
The original programmers were nowhere to be found to help. After some web searching we found “Michigan-based Worksmart Database”, and Andy Tabisz. He was the only one of several we called whom returned our call in a timely fashion. Without knowing anything about our business, he listened to our needs, desires, and future goals for “our vision” of our new software. The new system works like a charm and with Andy’s deep knowledge of what it could “still do”, we are continuing to add features to our system that we never felt possible. Andy is truly a “master of his craft”. Thank heavens we found him!
If you’re considering a database upgrade or a custom installation for a specialty business, we certainly would urge you to get a consultation with Andy. It will be well worth your company’s time!
– Theresa, owner, The Little Wedding Chapel, Taylor, MI
TM, CIO of a Consumer Packaged Goods company
When I came on board as the CIO of a large CPG company, I came to the realization that we had hundreds of Access databases on our servers. Our resident “Access expert” had retired, so if was difficult to determine exactly who was using what databases and which were obsolete. We interviewed a few Access developers, but one company, WorkSmart Database Masters, was miles ahead of the others. Immediately understanding our situation, Andy Tabisz offered ideas and solutions that the others didn’t, which was very refreshing. As soon as we signed the agreement Andy took charge of the process, first documenting what databases were used by who and for what purpose, then archiving old databases to a central location. He then proposed putting an ongoing support system in place to support our 71 databases – including immediate chat support assistance via their website.
We’ve now spent several months working with the WorkSmart team and they have always conducted themselves with professionalism and integrity. And, having a database company with strong project management experience as well as the ability to communicate well to all employees… from users to upper management… has been instrumental to their success. We recently signed an agreement to convert all of our databases to a common platform and we have the peace of mind knowing that this will be accomplished on time and within budget.
If you are seeking an outstanding database consulting firm for your projects, especially if you are managing a large number of Access databases as we have, I would encourage you to seek the assistance of Andy and his team.
We’re very happy to be able to share these with you. I welcome your comments and questions and hope that we can serve you and your organization as we have with the ones listed above.
– Andy Tabisz, President